Privacy Policy — Sagun Decor
Last Updated: 13 October 2026
1. Introduction
Welcome to Sagun Decor.
Website: https://sagundecor.online
Sagun Decor provides event decoration, wedding decoration, birthday and party decoration, event management, event arrangement, party arrangement, and rental services in Gurugram (Gurgaon), Haryana, India.
We respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information may be collected when you visit our website, register an account, make an enquiry, place an order, or request a rental booking, and how that information may be used and protected.
By using our website, you acknowledge that you have read this Privacy Policy.
2. Information We Collect
Depending on how you use our website, we may collect the following information:
- Personal details: Name, email address, mobile number, and other details you provide.
- Account information: Username, account details, and information needed to manage your registration and login.
- Address and location information: Billing address, service address, delivery details, and PIN code where required for a booking or service.
- Order and booking information: Products or rental packages selected, event dates, rental duration, booking details, order status, and related communications.
- Enquiry information: Messages, decoration requirements, event details, and reference images you voluntarily share with us.
- Technical information: Information such as browser type, device information, IP address, and website activity may be processed by the website or its security and technical services where necessary.
Please provide only information that is relevant to your enquiry, order, or booking.
3. How We Use Your Information
We may use your information to:
- Create and manage customer accounts.
- Process orders and rental booking requests.
- Check service availability and service-area eligibility.
- Contact you about enquiries, bookings, order status, or changes to a requested service.
- Discuss custom decoration, event management, and party arrangement requirements.
- Provide customer support and respond to complaints or requests.
- Maintain website security, prevent fraud or misuse, and troubleshoot technical issues.
- Maintain business, transaction, and accounting records where required.
- Meet applicable legal and regulatory obligations.
We do not state that every type of information is collected in every situation. The information requested will depend on the feature or service you use.
4. Customer Accounts and Registration
If you register for an account, we may process the information you provide, such as your name, email address, mobile number, and account credentials.
You are responsible for keeping your login credentials confidential and for notifying us if you suspect unauthorised access to your account.
Please do not share your password or other confidential login information through public comments or unsecured messages.
5. Orders, Checkout, and Rental Bookings
When you place an order or request a rental booking, we may use your contact details, address, PIN code, selected products, booking dates, rental duration, and other relevant information to process and manage your request.
We may use this information to:
- Verify booking details and service availability.
- Coordinate the requested decoration or rental service.
- Communicate about advance payments, outstanding amounts, cancellations, or changes.
- Maintain order and booking records.
- Resolve disputes and comply with applicable requirements.
Submitting a booking request does not necessarily mean that the requested date or service has been confirmed. Confirmation is subject to the applicable booking terms and availability.
6. Custom Decoration Enquiries and Images
You may contact Sagun Decor to request decoration based on your preferred design, reference photograph, event theme, or other requirements.
If you send us photographs or event details through WhatsApp, email, or another communication channel, we may use them to understand your requirements, respond to your enquiry, and prepare or coordinate the requested service.
Please ensure that you have permission to share any photograph containing another person’s image or other personal information.
We will not treat a reference photograph or private enquiry as permission to publish it for marketing purposes. Separate permission should be obtained where required before using customer photographs, testimonials, or identifiable event images for public promotion.
7. Payments and Transaction Information
Payment methods and payment arrangements may vary by order or booking.
If an online payment service is offered and used, the payment may be processed by the relevant payment service provider under its own terms and privacy policy. Such providers may process transaction-related information as necessary to complete the payment.
We do not intend to collect or store full payment card details, card security codes, or banking passwords directly through ordinary website forms.
Where payment is arranged through cash, an advance payment, or another agreed method, we may maintain the transaction details necessary to manage the booking and business records.
Please refer to the applicable checkout and booking instructions for the payment methods available for your transaction.
8. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential website functions.
These may include technologies used to:
- Maintain login sessions.
- Remember cart contents during shopping.
- Support checkout and order processing.
- Maintain security and prevent misuse.
- Remember certain website preferences.
The cookies used depend on the website features and services enabled at the time of your visit.
Blocking or deleting cookies in your browser may affect some website functions, including login, cart, or checkout.
If optional analytics, advertising, or third-party services are introduced, the relevant cookie and privacy information should be updated as appropriate.
9. WooCommerce and Website Operations
Our website uses WooCommerce to support product listings, shopping cart functionality, customer accounts, checkout, orders, and related store operations.
Information submitted through these features may be processed by the website to complete the requested transaction or service.
The website may also use hosting, security, backup, email delivery, or other technical services where required to operate and maintain the site. Those services may process limited information as necessary for their assigned functions.
10. WhatsApp, Phone, and Other Communications
If you contact us by phone, WhatsApp, email, or another communication channel, we may process the information you provide to respond to your enquiry and manage your requested service.
Communications through third-party platforms are also subject to the privacy policies and terms of those platforms.
We do not control the independent privacy practices of third-party communication providers.
11. When We Share Information
We do not intend to sell customers’ personal information as a standalone commercial product.
We may share relevant information when reasonably necessary with:
- Website hosting and technical service providers.
- WooCommerce-related or other services needed to process an order or booking.
- Payment service providers, where applicable.
- Delivery, rental, event coordination, or other service partners where required to fulfil a request.
- Professional advisers or authorities where required by law or necessary to protect legitimate rights and prevent misuse.
Information shared should be limited to what is reasonably necessary for the relevant purpose, subject to applicable law and the arrangements with the relevant service provider.
12. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including managing customer accounts, enquiries, orders, rental bookings, business records, disputes, security, and legal obligations.
Retention periods may differ depending on the type of information and the reason it is held.
If you request deletion of your personal information, we will review the request and delete or anonymise information where appropriate and legally permitted. Certain records may need to be retained for accounting, legal, security, or legitimate business purposes.
13. Data Security
We take reasonable steps to protect personal information against unauthorised access, alteration, disclosure, or destruction.
However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure. You should use a strong password, protect your account credentials, and avoid sending unnecessary sensitive information through ordinary messages.
14. Your Privacy Rights and Requests
Subject to applicable law, you may contact us to:
- Request information about personal data associated with you.
- Request correction of inaccurate information.
- Request deletion of information where appropriate.
- Ask questions about how your information is used.
- Withdraw consent where processing is based on consent and withdrawal is applicable.
We may need to verify your identity before responding to certain requests. Some information may be retained where required by law or for legitimate security, transaction, or record-keeping purposes.
15. Children’s Privacy
Our website and services are intended for people who can lawfully make enquiries, enter into transactions, or request services under applicable law.
We do not knowingly seek to collect children’s personal information unnecessarily. If you believe a child has provided personal information inappropriately, please contact us so that we can review the matter.
16. Third-Party Websites and Embedded Content
Our website may contain links to third-party websites or services. If you follow those links, the third party’s own privacy policy and terms will apply.
Where embedded content or third-party features are used, those providers may collect information or use cookies according to their own practices.
We are not responsible for the independent privacy practices of external websites or services that we do not control.
17. Changes to This Privacy Policy
We may update this Privacy Policy when our website features, services, business practices, or legal requirements change.
The revised policy will be published on this page with an updated “Last Updated” date. We encourage visitors to review this page periodically.
18. Contact Us About Privacy
If you have questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact Sagun Decor through our Contact Us page:
Please include enough information for us to understand and respond to your request. Avoid including passwords, payment security codes, or other highly sensitive information in your message.