Refund and Returns Policy — Sagun Decor
Last Updated: 13 October 2026
1. Our Policy
Sagun Decor provides wedding decoration, birthday decoration, party decoration, event management, event arrangement, party arrangement, and related decoration services in Gurugram (Gurgaon), Haryana, India.
Our bookings are planned in advance. Once an advance payment has been received and a booking is confirmed, the advance payment is generally non-refundable in cash.
However, if a customer cannot use the original booking, the advance amount may be carried forward and adjusted against the total bill of a future eligible decoration service, subject to this policy.
2. Advance Payment
We generally collect an advance payment of 50% of the agreed booking amount to confirm a booking. The remaining amount is payable according to the agreed payment terms.
Once a booking is confirmed, the advance payment is generally not refunded in cash if the customer cancels or does not use the service on the scheduled date.
Instead, the advance payment may remain credited to the customer’s account for a future eligible decoration booking.
3. Using a Previous Advance for a Future Decoration
If a customer cannot proceed with the original booking, the advance already paid may be adjusted against the total bill of a future eligible decoration service.
The previously paid advance is not an additional discount. It is an amount already paid by the customer and will be deducted from the total price of the future eligible decoration service.
Example:
- Original decoration booking: ₹50,000
- Advance paid for the original booking: ₹25,000
- Original booking not used: The advance is not ordinarily refunded in cash.
- Future eligible decoration service: ₹50,000
- Previous advance adjusted against the future bill: ₹25,000
- Remaining amount payable for the future decoration: ₹25,000
In this example, the customer pays only the remaining ₹25,000 for the future decoration because the other ₹25,000 has already been paid as an advance for the earlier booking.
The same advance amount will not be charged twice.
4. Validity of Carried-Forward Advance
We intend to allow eligible carried-forward decoration advances to be used at a future date without a fixed expiry date.
The customer must contact Sagun Decor before making the new booking so that we can verify the original booking and payment.
The future service date must be available, and the new decoration requirements and total price must be agreed upon before the booking is confirmed.
The advance adjustment applies only to the eligible amount previously paid and verified by Sagun Decor. It does not create an entitlement to receive cash, a cash refund, or an additional discount.
5. Booking Date Changes
Customers who wish to change their original booking date should contact Sagun Decor as early as possible.
Any new date is subject to availability and confirmation. If the original booking cannot proceed, the eligible advance may be carried forward for a future decoration booking under this policy.
Changes to the design, venue, package, event requirements, or scope of work may affect the total price. Any revised price will be agreed upon before the new booking is confirmed.
6. Decoration, Event and Rental Services
Advance carry-forward eligibility must be confirmed by Sagun Decor for the particular service requested.
The carried-forward advance described in this policy is intended for eligible decoration services. It does not automatically apply to rental packages, event management, party arrangements, or other services unless Sagun Decor expressly agrees to that adjustment.
Separate rental terms may apply to the return of physical rental items, damage, loss, late returns, or other rental obligations.
7. Refund Exceptions Required by Law
Although confirmed booking advances are generally non-refundable in cash under this policy, exceptions may apply where a refund or another remedy is required by applicable law or where Sagun Decor agrees otherwise in writing.
Each request will be reviewed according to the original booking, payment details, circumstances, and applicable requirements.
8. How to Request an Advance Adjustment
To use a previously paid advance for a future decoration booking, contact Sagun Decor through our Contact Us page:
Please provide your original booking details and payment confirmation, along with your preferred date and decoration requirements.
We will verify the earlier payment and confirm the amount that can be adjusted against the new booking.
9. Contact Us
For questions about booking cancellations, date changes, advance adjustments, or this policy, please contact Sagun Decor through:
We will review your request and explain the applicable options based on your booking and the terms of this policy.